Privacy Policy

This Privacy Policy explains how Engineer App Ltd., trading as Gas Certificate (“Gas Certificate”, “we”, “us” or “our”), collects, uses, stores, and protects your personal data when you use our website, request a quote, book a service, contact us, or otherwise interact with us.

This Privacy Policy applies to personal data we collect from customers, website users, and other individuals who interact with us, including information collected automatically through our website, such as through cookies and similar technologies.

For the purposes of UK data protection law, Engineer App Ltd. is the data controller of your personal data.

1. About Us

Engineer App Ltd.
Trading as: Gas Certificate
Company Number: 16446476
Registered Office: 34 Gaynes Hill Road, IG8 8HX
Email: info@gascertificate.co.uk
Telephone: 0207 247 9007

2. What This Policy Covers

This Privacy Policy explains:

• what personal data we collect
• how we collect it
• how we use it
• the legal bases we rely on
• when we may share it
• how long we keep it
• your rights under data protection law
• how to contact us or complain

Under UK law, personal data means information relating to an identified or identifiable individual.

3. Legal Bases for Processing

We process your personal data on one or more of the following legal bases:

• Consent — where you have clearly agreed
• Contract — where processing is necessary to provide services to you or take steps at your request before entering into a contract
• Legal obligation — where we must comply with the law
• Legitimate interests — where we have a legitimate business reason to use your data, provided your rights do not override those interests

4. Personal Data We May Collect

We may collect and process the following categories of personal data:

• your name
• property address
• billing address
• email address
• telephone number
• booking details
• service history
• communication records
• payment-related information needed to process your order
• IP address
• browser type
• device information
• website usage data
• location data where available

5. How We Collect Your Data

We may collect personal data when you:

• visit our website
• request a quote
• book a gas safety certificate, boiler service, or related service
• contact us by phone, email, form, or message
• subscribe to marketing communications
• interact with us on social media or third-party platforms
• make a payment
• use or browse our website

We may also collect certain information automatically, including pages viewed, links clicked, access times, browser type, device identifiers, and referral URLs.

6. How We Use Your Personal Data

We may use your personal data to:

• provide services you request
• manage bookings and appointments
• communicate with you about your order or service
• issue confirmations, reminders, updates, and reports
• provide customer support
• process payments
• improve our website, services, and customer experience
• analyse usage trends
• prevent fraud and misuse
• maintain website security
• comply with legal and regulatory obligations
• enforce our terms and policies
• send marketing communications where permitted by law

7. Payments

If you make a payment, your payment details may be processed by a third-party payment provider. We do not necessarily store or have access to full payment card details submitted directly to that payment provider.

8. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, understand usage, improve performance, and support functionality.

Cookies are small text files stored on your device by your browser. You can usually control or disable cookies through your browser settings. For more information, please see our Cookie Policy.

9. Data From Third Parties

We may receive personal data from third parties such as:

• payment providers
• analytics providers
• advertising or social media platforms
• contractors and engineers
• property managers, landlords, tenants, or agents involved in a booking
• other business partners where relevant to the service

10. Sharing Your Personal Data

We may share your personal data where necessary with:

• engineers, contractors, and subcontractors carrying out booked services
• IT and website service providers
• hosting providers
• payment processors
• analytics and communication providers
• professional advisers
• regulators, law enforcement, courts, or public authorities where required
• any purchaser or successor in the event of a business sale, merger, or restructuring

We do not sell your personal data.

11. International Transfers

Some of our service providers may process personal data outside the UK. Where this happens, we will take appropriate steps to ensure your personal data remains protected, including the use of contractual safeguards where required.

12. Data Retention

We will retain your personal data only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including for legal, accounting, regulatory, insurance, and dispute-resolution purposes.

In some cases, we may keep relevant records for up to 6 years where appropriate.

13. Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

Our website may use HTTPS encryption to help protect data transmitted online.

14. Data Breaches

If we become aware of a personal data breach affecting your personal data, we will take appropriate action and, where required by law, notify affected individuals and/or the relevant authority.

15. Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal data from children through our website.

16. Your Rights

Under UK data protection law, you may have the right to:

• be informed about how your personal data is used
• request access to your personal data
• request correction of inaccurate personal data
• request erasure of your personal data
• request restriction of processing
• object to processing
• request data portability
• withdraw consent where processing relies on consent
• object to direct marketing
• not be subject to decisions based solely on automated processing, where applicable

17. Requests About Your Data

If you would like to exercise any of your rights, including a subject access request, please contact us at:

Email: info@gascertificate.co.uk
Telephone: 0207 247 9007

18. Complaints

If you are unhappy with how we use your personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
United Kingdom

19. Third-Party Services and External Content

Our website may use third-party services or embedded content, such as analytics tools, fonts, spam protection, cookie tools, hosting services, or content management systems. Those providers may receive technical data such as your IP address when content is loaded.

20. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

21. Contact Us

Engineer App Ltd. trading as Gas Certificate
34 Gaynes Hill Road, IG8 8HX
Email: info@gascertificate.co.uk
Telephone: 0207 247 9007